Rules and Regulations
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the Wisconsin Department of Corrections.
 
All allowable items are included in the shopping pages based on the approval of the Wisconsin Department of Corrections.  If you have any questions about ordering, please contact our customer service department at 866-402-0644 or e-mail us at WIcustomerservice@unionsupplydirect.com
 
 
Important Inmate Package Regulations:
 
Weight Limit: There is no weight limit on Inmate Packages. 
 
Package Limit: Each order will be packaged in one box unless a TV or fan was included in the order which would make it necessary to allow for two boxes. 
 
Package Size Limit: 24" x 24" x 18". 
 
Dollar Value Limit: There is no dollar value limit on Inmate Packages. 
 
Products: The products on this website are items which have been approved by the Wisconsin Department of Corrections.  The shopping pages are organized into categories (clothing, electronics etc.) and subcategories.  You can choose an item by searching the category or you can type in the item number in the search box and you will be taken to the item of your choice.  If an item does not appear, it is either restricted or no longer available.  If you are uncertain about the eligibility of an item, please contact us. 
 
 
Important Holiday Package Regulations:
 
Weight Limit: There is no weight limit on Holiday Package Orders.
 
Package Limit: Limit 1 package per inmate.
 
Dollar Value Limit: Maximum $65 Product Total
 
Shipping: Free Shipping on All Orders
 
 
 
 
Clear Tunes Television Warranty Service Procedures
Union Supply Direct offers 180 day limited warranty service on all Clear Tunes televisions.  SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR PRODUCT FOR THE FULL TERMS OF YOUR WARRANTY.  To return a defective Clear Tunes television within the 180 day warranty period, contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone at 866-404-8989 or by mail to PO Box 9018, Rancho Dominquez, CA 90224-9018.  The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted). 
 
Out of Warranty Service (where applicable, 181–365 days from original date of purchase):  To return a defective Clear Tunes television within the out of warranty period, send the unit to Clear Inventions, Inc., 2320 E. 49th Street, Vernon, CA 90058.  The return package must include (1), (2), (3) and (4) above and a check payable to Union Supply Group, Inc., in the amount of $50.00 for return shipping.
 
If returned merchandise is found by Union Supply Direct or Clear Tunes, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you.  There is no repair or replacement service available after 365 days from the date of original purchase.  SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION. 
 
RCA Television Warranty Service Procedures
There is a 180 day warranty service on all RCA televisions.  SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR TELEVISION FOR THE FULL TERMS OF YOUR WARRANTY.  To return a defective RCA television within the 180 day warranty period contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone 866-404-8989 or mail PO Box 9018, Rancho Dominquez, CA 90224-9018.  The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted). 
Out of Warranty Service (181–365 days from original date of purchase):   Please see the Limited Warranty enclosed with your product for the return requirements and procedures from 181 to 365 days from the date of original purchase.
 
If returned merchandise is found by Union Supply Direct or RCA, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you.  There is no repair or replacement service available after 365 days from the date of original purchase.  SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION. 
 
Order Inquiries: To inquire about an order, contact us at Union Supply Direct, Attention: Customer Service, P.O. Box 9018 Rancho Dominguez, CA 90224-9018 or call toll free at 866-402-0644 or send us an e-mail at WIcustomerservice@unionsupplydirect.com
 
Returns: Please contact our Customer Service Department for assistance with any order returns at Union Supply Direct Attention:  Inmate Returns Department, 6300 Commerce Center drive, Building A, Groveport, OH  43125 or call toll free at 866-402-0644 or send us an e-mail at WIcustomerservice@unionsupplydirect.com.  If a package is returned to us for any reason, we will contact the purchaser to determine a resolution.  Used, abused or damaged items cannot be returned, exchanged or refunded.  All items are only covered by the manufacturer’s warranties.  Please check all of your items upon receipt.   If any of these items are found to be defective or damaged in shipping, you must return these goods within 30 days.  All original boxes and packing materials are required on any returned goods.  These goods will be repaired or replaced at no cost to you.  Returned items that are older than 30 days will not be processed.  All merchandise that was ordered in error for any reason can be exchanged for $5.00.  All exchanges must be done within 30 days of purchase.  Merchandise must be unused and in original packaging.  Any returned merchandise that is used or not in original packaging will be returned to you.  Shipping charges are nonrefundable.
 
TELEVISIONS:  Due to manufacturer’s return policies, Union Supply cannot replace engraved television sets.  The engraved sets must be shipped by you to the authorized manufacturer’s service center for repairs.  RCA 13” Clear Digital TV has a warranty of 90 days that includes parts and labor with a one year warranty on the picture tube.  Defective televisions returned to Union Supply Direct within the 90 days of purchase will be replaced with a new one. Defective televisions returned after the 90 days, but within the 1 month period will be replaced for a fee of $70.  All televisions that are returned must include a copy of the original sales receipt and a letter explaining the claim for defect.  A check payment of $70 payable to Union Supply Company should also be included, if within the 3 to 12 month warranty period. 
 
Payment Methods: Orders will be accepted when accompanied by cashier’s check, money order, or credit card (MasterCard, Visa or Discovery).  We accept Credit/Debit cards and prepaid cards with Visa/Mastercard logos.  There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed.  The hold on your card will be removed and your card will be charged at the time the package ships.  For prepaid card payments, funds are deducted from your card and placed on hold at the time the order is placed.  A positive balance must be kept in the account until the package ships at which time your card will be charged.  
 
Form of Payment:
The card will be charged:
What happens when your order is placed:
Additional Info:
Credit Card*
When order ships
There will be a hold on your credit card for the amount of the order at the time the order is placed.
The hold on your card will be removed and your card will be charged at the time the package ships.
Debit Card*
When order ships
There will be a hold on your debit card for the amount of the order at the time the order is placed.
A positive balance must be kept in the account until the package ships at which time your card will be charged.
Prepaid Card*
When order is taken
Funds are deducted from your card and placed on hold at the time the order is placed.
A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 
* We accept major credit / debit cards and Prepaid Cards with Visa/Mastercard logos.
 
Shipping: Free shipping on all orders.